Current Opening

Position Title :

Jr. Program Support

Number of Position :

1

Place of Performance :

Washington, DC

Clearance :

Job Description

Provide customer support to Washington and Mission users so all of OAA’s management and staff have access to automation solutions that improve data accuracy and data quality.

Education: Master’s Degree

  • Desired Certification:
    • SQL/Oracle
    • ITIL Foundations
    • PMP
  • Major Duties and Responsibilities
    • Provide routine office administration including:
      • Maintenance of supply needs
      • Maintaining updated office contact lists
      • Coordinating OAA Conference Room accessibility
      • Coordinating space assignments with M/OAA/CAS Division chief
      • Managing audio/visual and office equipment within OAA
    • Assist official Administrative Management Services (AMS) Officer and Branch Chief by:
      • Submitting Remedy tickets for space allocation
      • Managing Remedy inbox
      • Facilitating building requests
      • Facilitating CIO tickets for software/hardware requests, website access and miscellaneous administrative requests
      • Provide users (Washington and Mission) with travel assistance utilizing E2 Solutions (USAID travel system)

    • Computer Software
    • Develop functional requirements through requirements gathering sessions. Provide stakeholder with final requirement documentation.>

    • Demeanor
    • Dress and appearance shall be professional.
    • Attitude shall be courteous, alert and friendly.

    • Standards
    • Maintain confidentiality of information.
    • Contract employees shall work eight (8) hours per day excluding thirty (30)minutes for lunch, beginning at 8:00 am or as assigned by the COR, Monday through Friday, except on Federal holidays.
    • Contract employees are strictly prohibited from acquiring goods and services on behalf of the Government.